Walk-In Check-In and Token Numbers, Without the Clipboard
Name, party size, tap Add. That's the whole interaction for staff — the token number, the queue position, and the timestamp all happen automatically behind it.
New walk-in
Name
Priya S.
Guests
2
Added
Priya S.
Couple · 2 guests
Added in under 5 seconds
What a paper list actually costs you
A clipboard doesn't fail dramatically — it fails in small ways that add up. A name gets crossed out and re-written wrong. Someone's handwriting is unreadable during a rush. Two staff both write down the same walk-in because neither checked the other's list first. None of these are catastrophic on their own, but by hour two of a Friday dinner rush they're the reason your host stand feels like it's on fire.
The fix isn't a fancier clipboard. It's one shared, live list that every device sees the same way, updated the instant something changes.
The actual steps
Tap Add, type a name and how many people are in the group, and submit. A token number is assigned automatically — first walk-in of the day is #1, and the count resets each morning so numbers don't run into the thousands by the weekend. You can optionally add a phone number, a rough wait estimate, and a note. The whole thing takes about five seconds once you're used to it.
If you type a phone number that matches someone who's visited before, their name fills in automatically and they get tagged as a returning customer — a small thing, but it's the difference between "hey, welcome back" and treating a regular like a stranger.
Every customer moves through three states — Waiting, Seated, Done — and any status change comes with a 30-second undo, so a staff member who taps the wrong row isn't stuck fixing it manually. There's also a priority flag for VIPs who need to jump ahead of strict token order.
Questions people actually ask about this
Yes. Token numbers count up from 1 each day, so your first walk-in tomorrow is Token #1 again, not a continuation of today's count.
Yes. If you type in a phone number that matches a past customer, their name auto-fills and they're tagged as returning — useful for regulars.
Yes. After any status change — checking someone in, marking them done, canceling — there's a 30-second undo before it's final.
Yes. There's a priority flag that bumps a customer to the top of the waiting list, separate from their token number order.
Add Your First Walk-In in 5 Seconds
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